Privacy & Security

Aq998 Privacy Policy — How We Keep Your Information Safe

The security of your personal data is our top priority at aq998. Here you'll find a clear explanation of what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026
SSL Encryption
Your Data Is Secure
Never Sold to Third Parties
GDPR Compliant

How We Protect Your Data

Aq998 takes your privacy seriously. The six core principles below form the foundation of our privacy policy.

End-to-End Encryption

All your personal data and financial transactions are protected with 256-bit SSL encryption. No one can intercept or read your information in transit.

Secure Data Storage

Your data is stored on secure servers that meet international standards. Regular backups and access controls are maintained at all times.

Your Data Is Never Sold

Aq998 never sells your personal data to third parties. Your information is used solely to improve our services.

Right to Control Your Data

You may view, correct, or request deletion of your data at any time. This is your right.

Regular Security Audits

Our systems are regularly audited by third-party security experts. Any vulnerabilities identified are addressed immediately.

Instant Alerts

If any suspicious activity is detected on your account, aq998 sends an immediate notification and secures the account if necessary.

Quick Summary: aq998 respects your privacy. We only collect the information needed to provide our services. Your data is never sold to third parties.

01 What Data We Collect

Various types of information are collected from you when you register or use services on the aq998 platform. This privacy policy explains in detail what data is collected, when, and why.

Type of Data Example Retention Period
Identity Data Full name, date of birth, national ID number During Registration & KYC Verification
Contact Information Mobile number, email address, physical address At Registration
Financial Information Mobile banking number, transaction history Deposits & Withdrawals
Device Information IP address, browser, device model Automatically at every session
Gaming Data Betting history, preferred games, session duration While Playing Games

In addition to the information above, when you voluntarily contact our support team, the details of that conversation are also saved. This helps us provide better service in the future.

Important: aq998 never stores your full bank card number, PIN, or password. Sensitive information of this kind is masked at the highest level of security.

02 Purpose of Data Use

Information collected from you is used only for specific, legitimate purposes. aq998 never uses your data unnecessarily.

  • Account Management: To ensure secure registration, login, and account protection.
  • Identity Verification (KYC): To verify age and identity in accordance with international law.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve your issues and provide support.
  • Fraud Prevention: To detect suspicious activity and keep the platform secure.
  • Service Improvement: Analyzing data to improve the user experience.
  • Legal Obligations: To comply with directives issued by the licensing authority.
  • Marketing Communications: To send promotional offers, only where you have given your consent.

Aq998 never uses your information beyond the purposes stated above. If we need to use your data for a new purpose, we will obtain your consent first.

03 Cookies & Tracking Technologies

Aq998 uses cookies and similar tracking technologies on its website and app to improve your browsing experience and keep the platform running smoothly.

  • Essential Cookies: Keeping login sessions active and storing security tokens are essential functions — the platform cannot operate without them.
  • Performance Cookies: Measuring page load speed and detecting errors.
  • Functional Cookies: Remembering your language preference and theme settings.
  • Analytics Cookies: To understand which games or pages are used most.

Your Controls: You can disable all non-essential cookies at any time through your browser settings. Please note that some features may not work correctly as a result.

04 Data Sharing & Third Parties

Aq998 never sells your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services.

  • Payment Providers: Payment services such as bKash, Nagad, and Rocket receive limited data solely for transaction verification.
  • KYC Service Provider: We work with trusted third-party providers for identity verification.
  • Game Provider: Slots and Live Casino software providers receive gaming-related data only.
  • Legal Authorities: Information may be disclosed in compliance with government directives or court orders.

All third-party providers are contractually bound to meet aq998's privacy standards. They may not use your information for their own purposes or share it further.

05 Data Retention Policy

Aq998 does not retain your data longer than necessary. Retention periods vary depending on the type of information.

  • Account Information: For the full duration the account is active, plus 5 years after closure.
  • Financial Transaction Records: A minimum of 7 years under international financial regulations.
  • KYC Documents: Up to 5 years after verification is complete.
  • Customer Support Conversations: 2 years after the last contact.
  • Marketing Consent Records: Retained for 3 years as evidence even after consent is withdrawn.

Once the defined retention period expires, data is securely deleted or anonymized. No data is retained beyond its intended period.

06 Your Data Rights

Aq998 believes every user should have full control over their own data. You may exercise the following rights at any time.

Your Data Rights

You enjoy these rights under GDPR and international privacy laws.

Right to Access Your Data

You may request a full copy of the data we hold about you. We will provide it within 30 days of receiving your request.

Right to Rectification

If any of your information is incorrect, you may request a correction. Provided you submit valid proof, updates will be made promptly.

Right to Erasure

Where there is no legal obligation to retain it, you may request that your data be deleted. This is also known as the "right to be forgotten."

Right to Restrict Processing

In certain circumstances, you may request that processing of your data be temporarily restricted.

Right to Data Portability

You have the right to download your data in a standard format (CSV/JSON).

Right to Withdraw Consent

You may withdraw your consent to marketing communications at any time. This will not affect your access to core services.

To exercise your rights: Email us at [email protected]. We will respond within 30 days after verifying your identity.

07 Protection of Children's Privacy

Aq998 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

  • Age verification is carried out at the time of registration.
  • If we become aware that we hold data belonging to a minor, it will be deleted immediately.
  • If parents have any concerns, they can contact the support team.

If you believe a minor has registered an account on aq998, please notify our support team immediately. We will take prompt action.

08 Security Measures

Aq998 uses industry-leading security technology to protect your personal data. Our security framework operates across multiple layers.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
  • Firewall & DDoS Protection: Protecting servers against cyber attacks.
  • Regular Penetration Testing: Identifying and resolving vulnerabilities before they become a risk.
  • Access Controls: Only authorized personnel can access specific data.
  • Data Masking: Sensitive data is masked in the database.

Please note that no online platform can guarantee 100% security over the internet. Do your part by keeping your password strong and never sharing it with anyone.

Security Tips: Use a strong password, keep 2FA enabled, avoid logging in on public Wi-Fi, and change your password immediately if you notice any suspicious activity.

09 Privacy Policy Updates

Aq998 may update this privacy policy from time to time. We will notify you in advance of any significant changes.

  • For significant changes, a notification will be sent to your registered email address.
  • A notice about any changes will be displayed when you log in to the platform.
  • The "Last Updated" date at the top of this page will reflect any changes.
  • Continued use of aq998 after a new policy takes effect will be considered your acceptance of the updated terms.

To view a previous version of the Privacy Policy, please contact our support team.

10 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team.

  • Use live chat support for general inquiries.
  • Please contact us by email for formal requests.
  • Requests to delete or correct data will be responded to within 30 days of receipt.

Contact us: Email us about any privacy matter: [email protected] — We typically respond within 24 hours.

FAQ

Answers to the most frequently asked questions players have about our Privacy Policy.

No, aq998 never sells your personal data to third parties. Only the minimum necessary information is shared with essential partners — such as payment providers or KYC services — and they are bound by strict confidentiality agreements.

Even after an account is closed, certain data must be retained for a specified period due to legal obligations. For example, international law requires financial transaction records to be kept for 7 years. However, marketing consent and optional data will be deleted upon request.

No. aq998 never sees or stores your mobile banking PIN, password, or full card number. All payments are completed through the payment provider's own secure system.

Yes. You can opt out of marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional email, or by contacting our support team directly. This will not affect your account or access to our services in any way.

Yes. In the event of a data breach, aq998 will notify affected users in a timely manner as required by applicable law. We are committed to being transparent about the nature of the incident, its impact, and the steps taken in response.

Play Safe, Enjoy With Peace of Mind

Your data is fully protected at aq998. Register now and enjoy the best online gaming experience in Bangladesh.

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